Shipping Prices & Time
We ship worldwide. Tracking codes are included.
We offer 2 Methods of Shipping:
Almost all our products are ‘make to order’ and hence needs manufacturing time. Please allow us a minimum of 15 business days for the same. Once your order is ready to ship, we shall send you a tracking code on your registered email address.
PO Box address will not be accepted
Only online orders are accepted. Orders cannot be accepted through fax, email or phone and hence shall not be considered.
At Orosilber, we understand that your security and privacy is important. We give highest priority to this aspect and thereby ensure that your information pertaining to your personal information and payment transactions are completely secured with us and that there is no breach of your privacy.
Custom orders cancellations or changes:
Orders once placed are processed after 24 hours from date /time of purchase. Any modification in the product / customization, or cancellation and full refund of online orders will be accepted within first 24 hours of date/time of purchase only.
Refund requests are accepted for any item which is damaged during shipping or has a manufacturing defect. As this is custom made orders so you can't request for refund.
Refund requests for product mismatch arising due to errors in spelling, or mention of wrong ring size or any other incorrect customizable property specified while placing the order online shall not be accepted.
Orosilber does not take any responsibility for items gone missing or lost during the transit. Orosilber reserves the right to change the terms and conditions at anytime without any notice.
High value orders might incur import taxes and fees as applicable in your country.
Customs policies vary widely from country to country, Customers are requested to contact their local customs office for more information.
3D Display & Product Renders
3D display on the website is aimed to provide better visualisation only. Actual designs / product may differ.
Full mirror polish on all the designs is not always possible. Some hard to reach places may remain unpolished and hence we do not provide guarantee on full polish.
Most Jewellery images on Orosilber.com are 3D renders and should be taken at face value. However, we do ensure all designs come close to the images on our site.
Ring Sizes & Chain Length
Please ensure you specify the correct ring size and chain length while placing your order. Refunds are not applicable for orders with errors in size.
Profanity and Obscene Language.
Orosilber reserves the right to reject any order for customised item if it deems to be offensive or inappropriate. A full refund can be obtained in such cases.
Thank you for shopping with us, We really hope you will enjoy your orders as much as we have enjoyed designing them.
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